Shipping & Delivery Policy

Availability:

We ship most items from our warehouse in Seattle, Washington within 2-4 business days of your order. Some products ship directly from the manufacturer or distributor. Orders from other vendors typically require an additional 2-5 business days for processing. In some cases, we may need to order items from our vendors, which can cause shipping delays of up to two weeks or more. Custom-made items ship upon completion, with estimated shipping timeframes listed on their product pages.

Carriers:

We ship most orders via UPS, FedEx, or USPS. Orders that qualify for free shipping are generally shipped via UPS. We do not take requests for specific shipping carriers for free shipping orders. Please provide a valid street address for delivery.

Shipping days are business days only. Carriers do not ship on Saturdays or Sundays. The day an item ships is not included in air shipping estimates. For example, an item shipped via 2nd Day Air on Monday should arrive on Wednesday.

Tracking Information:

Most of our shipping vendors provide tracking numbers, which we will send as soon as they are available. However, if a vendor does not provide tracking, we will be unable to guarantee an exact delivery date.

International Orders:

At this time, we only ship to the USA and Canada. Customs, duty, brokerage fees, and other additional charges imposed by government agencies at the time of delivery are not included in our shipping fees and are the responsibility of the customer. International orders do not qualify for free shipping.

Free Shipping:

We offer free ground shipping on most orders over $100 within the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for free shipping. Shipping times are business days and exclude weekends and holidays.

In-Store Pickup:

If you're in the Puget Sound area, you can choose "Free In-Store Pickup" at checkout. Your selected store will contact you once your order is available, usually within 2-5 business days.

Ship-To Addresses:

UPS cannot deliver to P.O. boxes. If shipping to a P.O. box, please select USPS shipping. Otherwise, a physical street address is required.

Freight Shipping

• Large items such as cabinets, assembled industrial machine tables, and large embroidery machines ship via freight.
• Someone must be present to sign for the delivery. The freight company will call to schedule a delivery appointment.
• Delivery is curbside only (driveway or front entrance). Moving the item inside is the customer’s responsibility.
• Inspect before signing – If the package appears damaged, refuse the delivery.
• Keep original packaging until you confirm all accessories are present and in good condition.
• If you need clarification about this delivery agreement, contact us before signing.

Furniture Delivery

Please Note: Cabinets do not ship directly from Quality Sewing. They are shipped from the manufacturer, and shipping times may vary based on availability.

Arrow Cabinets:

• Ready-to-Assemble (RTA) cabinets: Free standard shipping. They will be delivered to your door in multiple boxes.

Kangaroo Cabinets:

• Assembled Cabinets / White Glove Delivery only – $399.
  • Studio Sets:  Aussie and Kookaburra, Wallaby II and Kookaburra, Wallaby II and Dingo, MOD Hydraulic Lift XL and Embroidery Storage Cabinet, MOD Electric Sewing Cabinet and Embroidery Storage Cabinet, Kangaroo and Joey II with Kookaburra, Aussie and Dingo Studio, Kangaroo and Joey II with Dingo
  • MOD Squad Electric Lift

• Ready-to-Assemble (RTA) Cabinets: Free standard shipping. These will be delivered to your door in multiple boxes.
  • Bandicoot, Kiwi Storage Caddie, Tasmanian II, MOD Embroidery Storage, Bandicoot II & Kiwi Studio Set, Joey Storage Cabinet
    
    
• Optional FREE Delivery with RTA or White Glove Delivery – $399.
  • Kangaroo & Joey II, Sydney Sewing Cabinet with Electric Lift, Wallaby Cabinet, Bandicoot II, Sydney Lite XL, Outback XL Hydraulic Lift, MOD Hydraulic Lift XL, Kangaroo II, Dingo, Aussie, Sydney Lite with Electric Lift, Sydney with Hydraulic XL Lift

Kangaroo Sydney Cabinet Shipping Restrictions:

• All versions of the Sydney cabinets cannot be taken up or down a flight of stairs, except for the Sydney Lite. If you select White Glove Delivery for these, they can deliver to the ground floor.
• The Sydney Lite (which does not have a door) can be carried up or down stairs since removing the door brings the total weight below FedEx’s 300lb threshold.
• You can select Ready-to-assemble (RTA) Sydney cabinets and they will be delivered to your door in multiple boxes.
  

Koala Studios:

• All Koala cabinets arrive fully assembled, with the exception of caster installation.
  
• Outside Delivery for $199, or free in-store pickup.

Horn of America:

• All cabinets from Horn of America ship fully assembled via freight.
• Outside Curbside Delivery - $299: Palletized delivery to end of driveway.