FAQ
Where are you located?
We are located in western Washington State. Our mailing address is:
Quality Sewing & Vacuum
1205 Andover Park W
Tukwila, WA 98188
How long have you been in business and who are you owned by?
We have been in business since 1985. We started with one retail location specializing in sewing machines and vacuum cleaners. Over the last 35 years we have grown to 11 retail locations in Washington State as well as this website. We are a family-owned company. Our owners are Paul, Christine, Carmen, Mike and Annalee LaPonte.
How do I learn how to use my machine?
If you live in Washington State you can take free hands-on "Learn to Use Your Machine" classes at any of our locations. However if you live out of the area and find the instruction book is not adequate for your needs, inquire about availability of instructional videos, supplemental workbooks, etc. that might apply to your model, or call customer service at 1-800-687-5175 or email info@qualitysewing.com. We can solve 95% of operational, mechanical, or technical service problems on the phone, via e-mail, or fax.
Do you match prices?
If you find an identical item that is in stock with a lower price, we'll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
Are your products new?
Yes, our products are new, although we do sell some factory refurbished products when available. Refer to individual product pages for designated factory refurbished machines when available.
What are Factory Refurbished products?
We are able to offer incredible savings on some products that are available factory refurbished. Factory refurbished items have been returned to the manufacturer for a variety of reasons including: returns to the retail store of unused purchases, items with a cosmetic blemish, demonstration units, and items with slight defects. In addition, new items that are overstocks are labeled factory serviced. In all instances, the product is shipped to the factory, inspected, restored to original factory specifications if required, tested and repackaged. These products cannot be sold as new, so they are considered "factory refurbished". Because of the rigorous inspection and testing process, the defect rate of factory serviced products is actually much lower than that on items sold new.
Do you add sales tax?
QualitySewing.com is required to collect sales tax for all orders that are shipped to these states:
- Arizona
- Florida
- Illinois
- Michigan
- Ohio
- Virginia
- North Carolina
- Washington
Orders shipped outside of those states will be tax free.
Will a local dealer service a machine purchased from QualitySewing.com?
Dealers are not under any contractual obligation to provide free service. We will service and re-deliver any home machines we sold within the continental U.S. needing warranty service within the first 30 days at our cost. If you live in the Washington State area any Quality Sewing & Vacuum Center is your warranty center and all warranties will be honored.